Frequently Asked Questions
Backtheredstore.com is an Immortal Entertainment Company store with shipping centers operating out of Florida, Texas, Utah, and California. For all other stores, check our website footer.
With exceptions of busy holidays, our average production time is 3-7 Business Days (Monday-Friday). Once the products are printed, they will ship within 24 hours. Occasionally production can take longer during busy time of year. Rush delivery is available for additional $20. Please note when choosing rush delivery, it only speeds up the shipping and does not cut into production time. Production time is still 3-7 business day whether you choose regular shipping or rush shipping. We also do not work for postal service and are not responsible for any shipping delays that may occur.
All sales are final since we print on demand. We do not stock inventory. Refunds are or exchanges offered if there is a quality issue with the product. The product is damaged or not received.
We accept all major credit cards, PayPal, and certain crypto currencies.
We are online only operating out of locations listed above and do not have physical store presence.
Yes call 888-933-7328 Monday-Friday 9am-5pm ET US.
You can email our customer service department, firstname.lastname@example.org or Mon-Friday 9am-5pm et at 888-933-7328.